Privacy Policy

Last updated: May 2026

Introduction

Welcome to this independent Malta parcel tracking platform. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website and tracking tools.

This website is an independent parcel tracking and informational platform. We are not affiliated with MaltaPost, MaltaPost p.l.c., or any government postal authority.

By using this website, you agree to the practices described in this Privacy Policy.

Who We Are

We operate an independent parcel tracking website designed for users in Malta and Gozo. Our platform provides shipment tracking tools, delivery guides, and informational content related to postal and courier services.

Throughout this policy, the terms “we,” “our,” and “the website” refer to this platform and its operators.

Information We Collect

Tracking Numbers

When you use our tracking tool, you may enter shipment tracking numbers associated with postal or courier deliveries.

These tracking numbers are temporarily processed to retrieve shipment status information from publicly available tracking systems or third-party data sources.

We do not use tracking numbers to identify individual users personally.

Technical and Usage Data

Like most websites, we automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referral source
  • Date and time of access

This information helps us improve website performance, security, and usability.

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Remember user preferences
  • Improve website performance
  • Analyse traffic and usage patterns
  • Detect technical issues
  • Support advertising and analytics services

Cookies are small text files stored on your device by your browser.

You can disable cookies through your browser settings, although some parts of the website may not function properly afterward.

How We Use Information

We use the collected information to:

  • Provide parcel tracking functionality
  • Improve website speed and reliability
  • Monitor website performance
  • Prevent abuse or fraudulent activity
  • Analyse usage trends
  • Maintain website security
  • Improve guides and informational content

We do not sell personal information to advertisers or unrelated third parties.

Third-Party Services

Our website may rely on third-party providers for analytics, hosting, advertising, or embedded services.

These providers may collect information according to their own privacy policies.

Third-party services used on this website may include:

  • Analytics providers
  • Website hosting providers
  • Advertising networks
  • Content delivery networks
  • Spam and security protection services

If advertisements are displayed on this website, advertising partners may use cookies or similar technologies to personalise ads and measure performance.

Google Analytics

We may use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect:

  • pages visited
  • session duration
  • approximate geographic region
  • device information
  • browser information

You can learn more about how Google processes data here:

Google Privacy & Terms

Advertising

This website may display third-party advertisements, including ads served by Google AdSense or similar advertising providers.

Advertising partners may use cookies to:

  • display relevant ads
  • Limit repeated advertisements
  • measure advertising effectiveness

Users can manage advertising preferences through their browser settings or through Google’s advertising settings.

Data Retention

We retain technical logs and operational data only for as long as reasonably necessary for:

  • security
  • troubleshooting
  • analytics
  • legal compliance
  • service improvement

Tracking searches may be temporarily logged to help diagnose technical issues and improve tracker reliability.

Data Security

We take reasonable technical and organisational measures to help protect our website and systems from unauthorised access, misuse, or disruption.

However, no online platform can guarantee absolute security. Users should avoid sharing sensitive shipment details publicly.

External Links

Our website may contain links to external websites, including official postal operators and third-party services.

We are not responsible for the privacy practices, content, or policies of external websites.

Users should review the privacy policies of any external sites they visit.

Children’s Privacy

This website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has submitted personal information through this website, please contact us so we can remove it where appropriate.

Your Rights

Depending on your location and applicable privacy laws, you may have rights relating to:

  • access to your data
  • correction of inaccurate information
  • deletion requests
  • restriction of processing
  • objection to certain uses of data

To make a privacy-related request, contact us using the details below.

Contact Us

For privacy-related enquiries, data requests, or policy questions, contact us at:

Privacy enquiries: privacy@yoursite.com
General support: support@yoursite.com

Response time: We aim to respond to privacy-related enquiries within 5 business days.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • legal changes
  • service updates
  • technology changes
  • operational improvements

The latest version will always be published on this page with the updated revision date.

Continued use of the website after changes are published constitutes acceptance of the revised Privacy Policy.