Disclaimer

Last updated: May 2026

This website is an independent parcel tracking and informational platform created to help users track shipments and better understand postal delivery services related to Malta.

We are not affiliated with MaltaPost, MaltaPost p.l.c., Malta government authorities, customs agencies, or any official postal operator unless explicitly stated otherwise.

All trademarks, logos, company names, and postal service references remain the property of their respective owners.

The tracking information displayed on this website is sourced from publicly available tracking systems and third-party data sources.

While we aim to provide reliable and timely shipment updates, we do not guarantee:

  • real-time accuracy
  • uninterrupted tracking availability
  • complete shipment histories
  • delivery dates
  • customs clearance timelines
  • final delivery outcomes

Tracking updates may occasionally be delayed, incomplete, duplicated, or temporarily unavailable due to:

  • postal carrier system delays
  • customs processing
  • third-party outages
  • missed scans
  • peak shipping periods
  • technical maintenance

Users should always verify important shipment information directly with the official postal or courier operator before making time-sensitive decisions.

We do not:

  • deliver parcels
  • process customs payments
  • manage shipments
  • control courier operations
  • Issue delivery notices
  • schedule redeliveries
  • Investigate lost packages
  • Manage EasiPik lockers
  • handle compensation claims

Any shipment disputes, customs issues, failed deliveries, or compensation requests must be directed to the relevant postal or courier operator.

For official customer support relating to Malta postal services, contact MaltaPost directly through their official support channels.

The guides, articles, troubleshooting pages, and informational content published on this website are intended for general informational purposes only.

Although we regularly review and update our content, postal procedures, delivery policies, customs rules, branch hours, and shipping services may change without notice.

We do not guarantee that all published information will always remain current, complete, or error-free.

Users should confirm critical information through official carrier websites or government sources where appropriate.

This website may contain links to external websites, including:

  • postal operators
  • courier services
  • customs authorities
  • retailers
  • third-party tools

We do not control or endorse the content, policies, availability, or accuracy of external websites.

Accessing third-party websites is done at the user’s own discretion and risk.

Nothing published on this website constitutes:

  • legal advice
  • customs advice
  • financial advice
  • tax advice
  • professional shipping consultation

Users should seek advice from qualified professionals or official authorities where necessary.

We aim to keep this website operational and accessible at all times. However, we do not guarantee uninterrupted availability.

The website or tracking tools may occasionally become unavailable due to:

  • server maintenance
  • software updates
  • technical failures
  • third-party outages
  • security incidents
  • unexpected traffic spikes

We reserve the right to modify, suspend, or discontinue website features without prior notice.

To the fullest extent permitted by applicable law, we are not liable for:

  • shipment delays
  • lost parcels
  • customs charges
  • failed deliveries
  • inaccurate tracking updates
  • missed delivery attempts
  • business losses
  • indirect or consequential damages
  • reliance on tracking information published on this website

Users access and use this website at their own risk.

This website may display advertisements, sponsored placements, or affiliate links to help support operational costs.

Advertising relationships do not influence our tracking results or editorial content unless explicitly disclosed.

We aim to clearly separate advertisements from informational and tracking-related content.

This website exists alongside official postal services — not in place of them.

Our goal is to provide a faster, simpler, and more user-friendly parcel tracking experience for users in Malta and Gozo while remaining fully independent from official postal operators.

For official shipment support, complaints, customs issues, or legal matters relating to parcel delivery, always contact the relevant courier or postal authority directly.

For questions relating to this Disclaimer or to report inaccurate information on the website, contact:

General enquiries: support@maltaposttracking.org

Response time: We aim to respond to enquiries within 1–5 business days.