MaltaPost SendOn:
Malta’s Package Forwarding Service 2026
Malta-based shoppers hit the same wall constantly — an online store in the UK, the US, or Germany that either refuses to ship to Malta or charges so much for international delivery that it kills the deal. MaltaPost SendOn is the fix. It gives you a real physical address at a MaltaPost hub in six countries, lets the seller ship there, and MaltaPost forwards the parcel straight to your door in Malta or Gozo.
What is MaltaPost SendOn?
MaltaPost SendOn is a package forwarding service operated by MaltaPost p.l.c., Malta’s national postal service. It exists for one reason: many international online retailers do not ship directly to Malta, or make it impractical by charging excessive international delivery rates.
SendOn gets around this by giving you a real MaltaPost delivery address at a MaltaPost hub in a supported country. The seller ships to that hub address as if you were a local customer. MaltaPost receives the parcel at the hub, processes it, and forwards it to your address in Malta or Gozo.
Registration is free at maltapost.com/sendon. There are no subscription fees or monthly charges. You only pay when a parcel moves.
Why Maltese Shoppers Use SendOn
How MaltaPost SendOn Works — Step by Step
The full journey from checkout to your door involves five stages. Understanding each one prevents most of the problems SendOn users run into.
Step 1: Register and get your SendOn code
Sign up free at maltapost.com/sendon. MaltaPost immediately issues you a unique personalised SendOn code (e.g., JB001MT). Keep the provided hub addresses for each country in a safe place; you will use them every time you shop.
Step 2: Shop online using the hub address
When checking out, enter the hub address of the country you are buying from as your delivery address. Crucially, put your name and SendOn code together in the name field (e.g., Joe Bloggs JB001MT). Never use your Malta address as the delivery address on the seller’s form.
Step 3: The seller ships to the hub
The retailer delivers the parcel to the specified MaltaPost hub (UK, Germany, Italy, Sicily, USA, or Hong Kong). The hub receives it under your name and unique identifier code.
Step 4: MaltaPost contacts you
Once the parcel arrives, MaltaPost will email you.
Step 5: Pay and receive
You will receive a payment link for the forwarding charge and any customs fees. After paying through your account, MaltaPost delivers the parcel to your chosen address in Malta or Gozo the next working day.
SendOn Hub Countries, Addresses and Opening Hours
MaltaPost currently operates SendOn hubs in six locations. Each hub has its own address format, opening hours, and in some cases its own shipping tier.
United Kingdom — Two Hubs (Priority and Standard)
UK Priority Hub
Max 30kg | Dimensions up to 150cm × 100cm × 100cm.
Transit: Approx. 14 working days.
UK Standard Hub
Max 300kg | Dimensions up to 120cm × 80cm × 250cm.
Transit: Approx. 20 working days.
Hub Address: Intersped Logistics (UK) Ltd, MaltaPost, 66 Hailey Road, Erith, Kent DA18 4AH
Opening Hours: Priority (09:00 – 17:30) | Standard (08:30 – 17:30) — Mon to Fri
Note on Brexit: The UK is outside the EU. All goods are subject to customs duty, excise, and import VAT regardless of value.
European & International Hubs
|
Hub |
Address Info |
Opening Hours (Mon-Fri) |
|---|---|---|
|
Germany |
Log in to the SendOn account for the current address. |
08:00 – 12:00 & 13:30 – 17:00 |
|
Italy / Amazon |
Via Gaetano Donizetti 30, c/o Sifte Berti S.p.A., Lainate, MI, 20045 |
08:00 – 12:00 & 13:30 – 17:00 |
|
Sicily |
Log in to the SendOn account for the current address. |
09:00 – 19:00 |
|
USA Hub |
Available after registration (USA Priority ships bi-weekly). |
07:00 – 18:00 |
|
Hong Kong |
Available after registration at maltapost.com/sendon. |
Check the portal for specific hours. |
Important: Hub addresses for Germany, Sicily, USA, and Hong Kong are private and only displayed in your account after free registration.
How to Register for MaltaPost SendOn
Registration takes under five minutes and costs nothing. There are no recurring charges.
Visit the Portal
Go to maltapost.com/sendon to open the official registration form.
Fill Your Details
Enter your name, Malta address, and mobile. You will receive an SMS with a 6-digit authentication code.
Verify Account
Enter the SMS code to activate. MaltaPost will email your unique code and the hub addresses.
Set Delivery
In “Edit Personal Details,” set your default delivery to home, work, or an EasiPik locker.
Pro Tip: Configure EasiPik Early:
Set up your preferred EasiPik locker address in your account settings now. If you realise you won’t be home for a delivery, switching to a locker in the portal is much faster than contacting customer service later.
Your SendOn Code — What It Is and Why It Cannot Be Left Out
Your SendOn code is a personalised identifier — typically two initials, three digits, and the letters MT (for example, JB001MT). MaltaPost uses it to match every parcel arriving at a hub to your account. Without it, MaltaPost cannot identify who the parcel belongs to and will not be liable for non-delivery.
How to enter it correctly at checkout:
Always write your full name immediately followed by the SendOn code in the name field. Ensure there is no comma and no line break between them.
Correct Format
Joe Bloggs JB001MT
Clean space, no punctuation, easy for systems to parse.
Common Mistakes
Critical Warning: Do not put your Malta home address in the delivery address field. Your Malta address is for billing verification only. The hub address must go in the delivery field. Mixing these up is the #1 cause of failed SendOn deliveries.
SendOn Costs, Rate Calculator and Payment
SendOn pricing is based on the weight and dimensions of each parcel. There is no flat rate — costs vary by hub country, parcel weight, and whether you choose priority or standard shipping from the UK.
Estimate Your Cost Before Shopping
Use the official SendOn Rate Calculator to get a forwarding cost estimate before you hit the ‘Buy’ button on international stores.
Payment Process
Unlike many forwarding services, payment happens at the Malta end. You are not billed upfront when the hub receives your item.
Oversize Surcharge
Items over 30kg carry a flat additional charge of €30 for street-level delivery in Malta or Gozo.
Beyond Calculator Limits?
Email [email protected] with weight and dimensions for a manual quote on exceptionally large shipments.
SendOn Delivery Options in Malta and Gozo
Once your parcel arrives in Malta and payment is confirmed, you choose exactly where it goes. MaltaPost offers several flexible options to fit your schedule.
|
Delivery Option |
Details |
|---|---|
|
Home Address |
Delivered to your registered Malta address on the next working day after payment. |
|
Work Address |
Any business address in Malta or Gozo — update in your SendOn account before delivery. |
|
Any Post Office |
Choose any MaltaPost post office across Malta or Gozo for convenient collection. |
|
EasiPik Locker |
Collect 24/7 — MaltaPost sends an access code by email/SMS when the parcel is loaded. |
Why choose EasiPik?
EasiPik is the most flexible option for busy schedules. If you are regularly away from home during working hours, set your EasiPik locker as the default delivery address in your SendOn account. The locker holds your parcel securely and lets you collect at any time — day or night — using the code MaltaPost sends by message.
How to set up: Log into your SendOn account, go to Edit Personal Details in Quicklinks, and select a parcel locker as your delivery address of choice.
Customs and VAT — What UK, USA and Hong Kong Buyers Must Know
This is the section most SendOn users overlook until a bill lands in their inbox.
EU Hubs (Germany, Italy, Sicily)
Standard EU import rules apply. As Malta is an EU member, goods forwarded through these hubs generally carry no additional customs duty. VAT at the Maltese rate applies in standard cases.
Non-EU Hubs (UK, USA, Hong Kong)
You are the importer. Malta Customs examines every parcel. Duty, excise, and import VAT apply to all purchases—including those under €22. There is no low-value exemption.
What happens with a non-EU purchase:
Tip: Keep your purchase receipt and invoice accessible. Missing documentation significantly delays customs processing and delivery.
UK Specifically (Post-Brexit)
Since 1 January 2021, the UK has been outside the EU single market. Every item ordered through the UK hub—including clothing, books, and accessories—is subject to customs assessment. Budget for this before ordering.
SendOn Insurance
SendOn offers optional insurance against loss or damage during the forwarding process. Unlike generic postal liability, this coverage is underwritten by Middlesea Insurance plc, a leading Maltese insurer.
Coverage Limit
Up to €3,000 per package, capped at the actual declared value of the contents. Note that you cannot insure an item for more than its actual purchase price.
Recommended For
High-value items such as electronics, jewellery, and designer goods. Standard forwarding only includes basic liability, which may not cover your total loss.
Critical: You must opt in for insurance when completing your SendOn payment for each parcel. Insurance cannot be added retroactively once the parcel has left the international hub.
How to Shop Amazon UK, Amazon Italy and US Stores via SendOn
Shopping on Amazon UK
Important: Amazon UK purchases are subject to customs assessment. Budget for potential Maltese import charges on top of the UK purchase price.
Shopping on Amazon Italy
Amazon Italy is one of the best EU hubs for Malta shoppers — no Brexit-related customs complications.
Shopping in US Stores
Common SendOn Mistakes and How to Avoid Them
Avoiding these frequent errors will ensure your international shopping experience remains smooth and your parcels arrive without delay.
Missing the SendOn Code at Checkout
The single most frequent cause of undeliverable parcels. Without your unique code in the name field, MaltaPost cannot identify the owner.
Fix: Always double-check that your code (e.g., JB001MT) is in the name field before confirming your order.
Using Your Malta Address for Delivery
Your Malta address is for billing and PayPal verification only. Putting it in the delivery field bypasses the hub system entirely.
Fix: Ensure the international hub address is the only one in the ‘Delivery Address’ field.
Not Checking Hub Opening Hours
Parcels arriving outside of business hours may face delivery failure and complex return processes
Fix: Review the hub’s opening times—especially for express or high-priority shipments.
Skipping the Rate Calculator
Large items or those over 30kg can incur high costs or a €30 oversize surcharge.
Fix: Always run the numbers at the SendOn Rate Calculator before purchasing furniture or appliances.
Delayed Customs Declarations
For non-EU purchases, every day you delay submitting your invoice is an extra day your parcel sits uncleared in customs.
Fix: Check your email and spam folder immediately after purchasing through UK, USA, or HK hubs.
Forgetting to Update Delivery Preferences
Once payment is processed, MaltaPost schedules delivery to the address currently on file in your account.
Fix: If you need a parcel delivered to an EasiPik locker, update your account before making the payment.
Tips for MaltaPost SendOn
Maximise the value of your forwarding service with these expert strategies designed for regular Malta-based shoppers.
Prioritize EU Hubs
Use the Italy or Germany hubs whenever possible. These avoid Brexit-related customs complexities, requiring no customs declaration step or separate duty payments for EU-origin goods.
Configure EasiPik Now
Set up EasiPik as your default even if you work from home. Having it configured allows you to switch delivery for individual orders in seconds without calling customer service.
Check the Calculator
Run the rate calculator before every large purchase. Oddly shaped items often hit dimensional weight pricing, which can be significantly higher than physical weight alone.
Organize Invoices
Create a dedicated “SendOn Invoices” folder in your email. Filing receipts immediately prevents the stress of searching for them when a non-EU parcel is held at customs.
Analyze Domestic Costs
Match the hub to the retailer’s domestic shipping strength. Factor in the cost of shipping to the hub; if a UK seller charges high domestic fees, it reduces the SendOn cost advantage.
Time Your Italy Orders
Italy Standard ships every Friday. Ordering early in the week ensures the parcel reaches the hub before the cutoff, avoiding a full week’s wait for the next dispatch.
Insure €100+ Items
Middlesea Insurance is highly recommended for electronics and designer goods. Because forwarding involves multiple handoffs, protection for items over €100 is worth the extra fee.
Save Hubs as Contacts
Save all hub addresses and your SendOn code in a single phone contact. This saves you from logging into your account every time you need to enter shipping details at checkout.
Frequently Asked Questions — MaltaPost SendOn
Final Thoughts
SendOn is genuinely one of the most practical services MaltaPost offers — it opens up most of the major online retail markets in Europe and the USA to Maltese shoppers who would otherwise either pay extortionate international shipping or simply be blocked at checkout.
I would really suggest setting up your account at maltapost.com/sendon now, even if you do not have an order ready. Registration is free, your code arrives instantly, and having the hub addresses on hand means the next time a UK or US retailer refuses your Malta delivery address, you are already set up to solve it in thirty seconds.