MaltaPost Customer Care:
Contact Numbers, Emails, and Working Hours

Whether you have a parcel that stopped updating, a SendOn delivery that never matched your account, or an EasiPik PIN that never arrived, this page gives you every verified contact method for MaltaPost Customer Care, the right hours to reach them, what to prepare before you call or write, and how to escalate to a formal maltapost tracking complaint when the standard channels are not moving fast enough.

image for maltapost contact details

All MaltaPost Contact Methods

MaltaPost Customer Care provides six contact channels for customer queries. Not all of them are equally fast for every problem. The table below shows each channel with its reach and best use case.

Channel

Contact Details

Best For

Phone (standard)

+356 2122 4421

Urgent delivery issues, parcel status

Freephone (Malta fixed lines)

800 7 2244

Same as above — no call cost on fixed lines

Email

info@maltapost.com

Formal complaints, tracking queries, invoice submission

Live chat

maltapost.com/contact-us

Quick questions, real-time guidance

Facebook (private message)

facebook.com/maltapost

General queries, non-urgent follow-ups

Fax

+356 2124 2052

Formal correspondence, documents

Post (physical mail)

MaltaPost p.l.c., Customer Care Dept., 305 Triq Ħal-Qormi, Marsa MTP 1001, Malta

Formal letters, legal correspondence

Customer Care Opening Hours

To avoid long wait times, try calling mid-morning (10:00 AM – 11:30 AM). Maltapost customer care operates during the following window:

Monday – Friday
07:30 AM – 4:00 PM

Saturday
07:30 AM – 12:30 PM

Sundays & Holidays
Closed

How to Escalate to a Formal Complaint

If standard tracking updates or phone calls don’t resolve your issue, follow this structured escalation process to ensure your case is properly documented.

image for maltapost customer care

Submit the Online Inquiry Form

Visit the official contact page and fill out the inquiry form. This generates a Ticket Number which is essential for tracking your complaint’s history.

Prepare Your Documentation

If the complaint is about a SendOn or EasiPik parcel, attach your purchase invoice and shipping confirmation. MaltaPost cannot verify the value or origin without these documents.

Escalate to MCA (If Unresolved)

If you receive no response within 15 working days, you can contact the Malta Communications Authority (MCA). They oversee postal services and can intervene in unresolved consumer disputes.

Pro Tip for SendOn Users

If your parcel reached a hub but isn’t appearing in your account, don’t just call—email a screenshot of your tracking “Delivered” status to info@maltapost.com immediately. This is the fastest way for the hub teams to manually match a “mystery” parcel to your SendOn code.

Phone — How and When to Call MaltaPost

Phone is the fastest channel when you need a real-time answer for urgent issues like missing parcels, customs delays, or EasiPik locker interventions before the collection window expires.

Contact Numbers

Standard Line:
+356 2122 4421

Freephone (Fixed Lines):
800 7 2244

Before You Call: Checklist

  • Tracking Number: Your unique 13-character code.
  • Personal Details: Full name as registered with MaltaPost or SendOn.
  • Order History: Date of order and the expected delivery date.
  • Status Note: A summary of what the current tracking shows.

Pro Tip for Faster Support
Lines open at 8:30 am (Mon-Fri). Calling within the first 20 minutes ensures the shortest wait times. If you’re calling about a SendOn or customs matter, keep your purchase invoice open—agents often verify the item value on the spot.

Email — How to Write an Effective Enquiry

The primary address is info@maltapost.com. Email is the best channel for anything requiring a paper trail, such as formal complaints or customs queries.

Email Checklist & Structure:

  • Subject Line: Use issue type + tracking number (e.g., “Parcel Not Delivered — RT123456785MT”).
  • Personal Details: Full name and contact phone number.
  • Tracking Info: 13-character tracking number and expected delivery window.
  • Description: A factual, one-paragraph summary of the issue.
  • Attachments: Invoice, proof of payment, or tracking screenshots.

Local Response
Within 7 Days

International Response
Within 90 Days

Live Chat — Fastest Channel During Business Hours

Available at maltapost.com/contact-us, Monday to Friday (7:30 am – 4:00 pm).

Best for: Quick status checks, clarifying tracking statuses, or EasiPik PIN issues. For complex disputes or document reviews, use email instead.

Visit MaltaPost Head Office In Person

MaltaPost Head Office
305, Triq Ħal-Qormi, Marsa, Malta MTP 1001
Mon – Fri: 8:00 am to 4:00 pm

Note: Essential for Marsa parcel collections, EasiPik ID verification, and export customs declarations (€30 fee).

Contact via Facebook

Send a private message to facebook.com/maltapost for non-urgent general queries.

Security Warning: Never post your tracking number or personal details in public comments. Always use Private Messaging for account-specific issues.

MaltaPost Customer Care Operating Hours

Channel

Days

Hours

Phone (Standard & Freephone)

Monday to Friday

8:30 am to 2:30 pm

Phone (Saturday)

Saturday

7:30 am to 12:30 pm

Live Chat

Monday to Friday

7:30 am to 4:00 pm

Head Office In-Person

Monday to Friday

8:00 am to 4:00 pm

Email

Always Open

Responses in 7–90 Days

All Channels

Public Holidays

CLOSED

Important: Freephone 800 7 2244 works on fixed-line numbers only. Mobile users must use +356 2122 4421 (standard charges apply).

How to Lodge a Formal Complaint or Investigation

Follow this structured process when standard channels do not resolve your issue.

1. Download the Correct Enquiry Form

Choose between the Local Enquiry Form (within Malta) or the International Enquiry Form.

2. Complete in Full

Include tracking number, declared value, and a factual account. Attach your proof of postage and purchase invoice.

3. Submit Officially

Send via email to info@maltapost.com, by post, or deliver in person to the Marsa Head Office.

Note on the 30-Day Rule: For international items, you must wait 30 days from the expected delivery date before opening a formal investigation. Use this time to gather all tracking screenshots and receipts.

What to Prepare Before You Contact MaltaPost

Having this information ready before you call, write, or visit saves significant time and ensures a faster resolution.

Basic Identification

  • Full name (as registered)
  • 13-character tracking number
  • Purchase invoice or receipt

Service Specifics

  • EasiPik: Account code & locker location
  • SendOn: SendOn code (e.g., JB001MT) & hub city
  • Dispatch: Date of order/expected window

Common Issues and the Fastest Channel for Each

Issue

Fastest Channel

Recommended Action

Delivered but not received

Phone: 2122 4421

Quote tracking & confirm presence at home

Tracking stuck (7+ days)

Email: info@

Attach invoice & tracking screenshot

EasiPik PIN not received

Live Chat / Phone

Quote EasiPik code & locker location

SendOn parcel not matched

Email: info@

Quote SendOn code & hub country

Address Correction (Live)

Phone – Urgent

Request immediate intervention

Investor Relations Contact

Antoinette Camilleri
Phone: +356 2596 1207
Email: acamilleri@maltapost.com

Warning: Use this contact for investor queries ONLY. Parcel or delivery queries sent here will be redirected.

Tips for Getting Your Issue Resolved Faster

Timing is Everything

Call within the first 30 minutes of opening (8:30 AM). The queue is shortest at the start of the day.

Evidence-First Approach

Use email for damage or customs disputes. Phone agents cannot see your invoices or tracking screenshots during the call.

Subject Line Strategy

Always quote your tracking number in the subject (e.g., “Missing Parcel — RT123456785MT”) for faster routing.

  • Stick to One Thread: Reply to the original email. New emails reset your position in the queue.
  • Check Spam: Customs duty payment links are often filtered as junk. Check your spam folder going back two weeks.
  • Screenshot Early: Portal records are not permanent. Save proof of “Delivery Failed” or “Out for Delivery” statuses immediately.
  • Be Specific: Use exact dates (e.g., “dispatched 28 April 2026”) instead of vague phrases like “a while ago”.

A Note on MaltaPost’s Customer Satisfaction Ratings

1.4 / 5 Trustpilot Rating (113+ Reviews)

Common complaints include deliveries marked as attempted without a ring, frozen tracking, and unnotified customs charges.

This transparency is meant to help you set realistic expectations. Always document every interaction and follow the formal escalation path.

Frequently Asked Questions

The standard number is +356 2122 4421, available Monday to Friday 8:30 am to 2:30 pm and Saturday 7:30 am to 12:30 pm. The freephone number 800 7 2244 is available on Malta fixed lines during the same hours.

info@maltapost.com. Include your full name, tracking number, and a clear description of the issue. Attach any relevant invoices or screenshots.

 Maltapost customer care phone and live chat are open Monday to Friday. Phones operate 8:30 am to 2:30 pm weekdays and 7:30 am to 12:30 pm Saturday. Live chat runs 7:30 am to 4:00 pm Monday to Friday. All channels are closed on public holidays.

Yes. The head office at 305, Triq Ħal-Qormi, Marsa MTP 1001 accepts visits Monday to Friday between 8:00 am and 4:00 pm.

Call +356 2122 4421 during business hours or use live chat at maltapost.com/contact-us. You can also email easipik@maltapost.com specifically for EasiPik-related queries.

Email info@maltapost.com with your SendOn code, hub country, seller dispatch confirmation, and tracking number. For time-sensitive SendOn issues, call +356 2122 4421.

Your full name, contact number, 13-character tracking number, date of dispatch or expected delivery, a clear description of the issue, and any supporting documents such as a purchase invoice or proof of postage.

Final Thoughts

Getting a resolution from MaltaPost comes down to two things: using the right channel for the right problem, and having your documentation ready before you make contact. Phone works for urgent, time-sensitive situations. Email works for anything that needs evidence attached. Live chat works for quick questions during the day. Formal complaints, when needed, have a defined response commitment — 7 days for local cases, 90 days for international ones.

Start with the contact card at the top of this page. Choose the channel that matches your urgency and the nature of your issue. Document everything from the first contact — reference numbers, agent names if given, timestamps, and every tracking screenshot that matters to your case.