Terms and Conditions

Last updated: May 2026

Introduction

Welcome to this independent parcel tracking platform. These Terms and Conditions govern your access to and use of this website, including all tracking tools, guides, informational pages, and related services available through the platform.

By accessing or using this website, you agree to comply with these Terms and Conditions. If you do not agree, please discontinue use of the website.

This website is an independent informational and parcel tracking platform. We are not affiliated with MaltaPost, MaltaPost p.l.c., or any government postal authority.

About Our Service

Our website provides:

  • parcel tracking tools
  • shipment status information
  • postal and delivery guides
  • informational content related to Malta parcel services

Tracking information displayed on this website is based on publicly available tracking data and third-party sources.

We do not operate postal services, courier networks, customs departments, or delivery infrastructure.

No Guarantee of Accuracy

While we aim to provide reliable and up-to-date information, we do not guarantee:

  • the accuracy of tracking results
  • real-time shipment updates
  • uninterrupted website availability
  • delivery estimates
  • customs processing times
  • completeness of shipment data

Postal operators and third-party carriers may delay, modify, or remove tracking updates without notice.

Users should verify important shipment information directly through official postal operators when necessary.

Independent Service Disclaimer

This website operates independently and exists alongside official postal services. We:

  • do not represent postal operators
  • do not control parcel delivery
  • do not influence customs processing
  • do not issue delivery notices
  • do not manage EasiPik lockers
  • do not handle lost parcel investigations

For official customer support, complaints, customs enquiries, or delivery disputes, users must contact the relevant postal or courier operator directly.

Acceptable Use

By using this website, you agree not to:

  • misuse or abuse the tracking system
  • submit automated or excessive tracking requests
  • attempt to interfere with website functionality
  • use the website for unlawful activity
  • scrape or copy website content at scale
  • attempt unauthorised access to our systems
  • distribute malware, spam, or harmful code

We reserve the right to restrict or block access where misuse is detected.

Tracking Numbers and Shipment Data

Users are responsible for:

  • entering correct tracking numbers
  • verifying shipment details independently
  • ensuring they have permission to access shipment information

Tracking information displayed on this website may contain:

  • delayed scans
  • outdated statuses
  • incomplete updates
  • carrier-side errors

We are not responsible for shipment inaccuracies originating from third-party tracking systems or postal operators.

Intellectual Property

Unless otherwise stated, all original content on this website — including:

  • written guides
  • page structure
  • branding
  • design elements
  • logos
  • graphics
  • tracking interface text

is protected by applicable intellectual property laws. You may not:

  • republish content without permission
  • copy large portions of content
  • Reproduce the website for commercial use
  • create derivative versions of our guides at scale

Reasonable quotation with attribution for informational purposes is permitted.

External Links

This website may contain links to external websites, including official postal operators and third-party services. We are not responsible for:

  • external website content
  • availability of third-party websites
  • privacy practices of external services
  • accuracy of third-party information

Users access external websites at their own risk.

Advertising and Sponsored Content

This website may display advertisements, affiliate links, or sponsored placements to support operational costs.

Advertising content does not constitute endorsement of any product, courier service, or external provider unless explicitly stated.

We aim to keep advertising limited and separate from tracking functionality wherever possible.

Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for:

  • lost parcels
  • delayed shipments
  • customs charges
  • failed deliveries
  • tracking inaccuracies
  • business interruption
  • indirect or consequential damages
  • losses resulting from reliance on tracking information

Use of this website is at your own discretion and risk.

Website Availability

We aim to keep the website accessible at all times, but we do not guarantee uninterrupted service availability.

The website may become temporarily unavailable due to:

  • maintenance
  • technical failures
  • server issues
  • third-party outages
  • network disruptions

We reserve the right to modify, suspend, or discontinue parts of the website without notice.

Privacy

Use of this website is also governed by our Privacy Policy, which explains how information may be collected and processed during website use.

By using the website, you acknowledge and accept our Privacy Policy.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect:

  • service changes
  • legal requirements
  • operational updates
  • security improvements

Updated versions will be published on this page with a revised effective date.

Continued use of the website after updates are posted constitutes acceptance of the revised Terms.

Governing Principles

These Terms and Conditions are intended to provide fair operational rules for use of this website and its services.

If any section of these Terms is found unenforceable under applicable law, the remaining sections will continue to apply.

Contact Us

For questions relating to these Terms and Conditions, contact:

General enquiries: support@maltaposttracking.org

Response time: We aim to respond to enquiries within 1–5 business days.