Contact Us

Last updated: May 2026

Get in Touch

We’re here to help with questions, feedback, or issues related to our parcel tracking tools and informational guides.

This website is an independent tracking platform. We are not affiliated with MaltaPost, MaltaPost p.l.c., or any government postal authority.

For official shipment support (lost parcels, customs issues, delivery complaints), please contact your postal or courier provider directly.

How We Can Help

You can contact us for:

  • Issues using the tracking tool
  • Incorrect or missing tracking results
  • Broken pages or technical errors
  • Suggestions to improve our guides
  • Corrections to published information
  • General website feedback

We cannot assist with:

  • Parcel delivery scheduling
  • Customs clearance or import taxes
  • Lost parcel investigations
  • Refunds or compensation claims
  • Direct courier operations

Contact us form

Contact Emails

Please use the correct department below to get a faster response:

General Enquiries

support@maltaposttracking.org
For general questions about the website or tracking tool.

Technical Support

technical@yoursite.com
For bugs, errors, or issues with tracking results.

Content Corrections

support@maltaposttracking.org
For updating or correcting guides and informational pages.

Business & Partnerships

partners@maltaposttracking.org
For collaborations, partnerships, or media enquiries.

Response Time

We aim to respond to all enquiries within:

  • 24–48 hours for technical issues
  • 1–3 business days for general enquiries
  • Up to 5 business days for content or partnership requests

Responses may take longer during weekends and public holidays.

Before You Contact Us

To help us respond faster, please include:

  • Your tracking number (if relevant)
  • A clear description of the issue
  • Screenshot (if available)
  • Device/browser information (for technical issues)

Our Role

We provide tracking information and guidance to help users better understand shipment statuses and delivery processes. However, we do not operate delivery services or manage postal networks.

For official actions related to parcels, always contact the relevant courier or postal operator directly.

We appreciate your feedback and use it to improve our tracking tools and guides for users across Malta and Gozo.